Privacy Policy

Scope and information covered

When this policy applies

This policy applies to personal information connected with your interactions with Cardquarter Shepparton. That may include information you provide through this website, by email at [email protected], by phone on +61 412 893 547, or during a venue visit. It covers poker table reservations, dining bookings, private event enquiries and related guest requests for our in-venue offering. It does not attempt to describe every independent service you may use outside your dealings with the venue.

Information you provide

When you ask us to consider or manage a reservation or event enquiry, the information you choose to provide may include your name, contact details, preferred date or time, guest numbers, reservation preferences, event requirements and the contents of your message. You may also volunteer details relevant to a particular arrangement. Cardquarter Shepparton accepts reservations and event enquiries, so we ask for information that is relevant to understanding the request and communicating with you about it.

Information generated by website contact

Interactions with this website may create technical or usage information needed to operate, protect and improve the site. Depending on the interaction, this may include information about a device or browser, pages accessed, the time of a visit and technical logs where applicable. We use this information at a general operational level rather than as a substitute for a personal venue relationship. For information specifically about cookies and similar website technologies, please read our Cookie Policy.

How information may be used

We may use personal information for practical purposes connected with a physical venue visit, a submitted request and the reliable operation of our website.

01

Reservations and enquiries

Information may be used to respond to poker table reservations, dining bookings, private poker event enquiries and related guest requests. Poker at Cardquarter Shepparton is offline poker hosted at physical tables within the venue. Where you make an enquiry about an in-venue booking, we may use the contact details you provide to discuss the request, clarify relevant preferences and communicate about the submitted enquiry. Providing information does not itself confirm availability or create a booking.

02

Venue administration

We may use information for the practical administration of guest visits, restaurant and supper club grill arrangements, and hosted occasions such as Private Poker Events & Tournaments. This can include answering questions, coordinating reasonable event details, recording information relevant to a reservation and maintaining booking records that assist us in managing the request. If you volunteer a detail needed for an arrangement, we may use it for that arrangement and related venue communication.

03 · venue policy

Safety, policy and service integrity

Where reasonably necessary, information may be used to help maintain venue operations, apply guest policies and respond to concerns connected with an in-person visit or request. Cardquarter Shepparton is a physical venue and RSA is observed. This context may be relevant when we consider a guest communication or booking arrangement. We use careful, proportionate handling for these purposes and do not suggest that every guest interaction requires the same information.

04

Website operation and improvement

Technical and interaction information may be used to operate, secure and improve this website and its enquiry pathways. This helps us maintain an accessible and reliable experience for people looking for venue information or making contact. We do not describe this website as an online poker service or gambling platform. Information about cookies and similar website technologies is addressed separately in our Cookie Policy.

Disclosure and service providers

Limited operational disclosure

Cardquarter Shepparton may disclose personal information where reasonably needed to respond to a request, operate the venue or provide a related service. Any disclosure is considered in the context of the purpose for which the information was provided and the practical needs of the relevant interaction. We do not state that disclosure occurs for every reservation, enquiry or website visit, and we aim to keep any handling connected to the matter at hand.

Professional support

Selected service providers or professional advisers may handle information on the venue’s behalf where this is necessary for operations or support. Where that occurs, the information should be limited to the relevant purpose, such as assisting with a particular operational activity or request. The nature of support can vary over time, so this policy does not identify particular providers or imply that every type of support is used for every guest interaction.

Other lawful or protective circumstances

Information may also be disclosed where required or permitted by applicable law, or where reasonably necessary to protect Cardquarter Shepparton, its guests or others. These circumstances are assessed as they arise and are not presented as a routine form of sharing. We do not imply that information is routinely provided to outside parties merely because a person visits the venue or sends an enquiry.

Cardquarter Shepparton is a physical hospitality venue and does not present itself as an online wagering platform.

Storage, security and retention

Our approach is to handle personal information carefully, keep it relevant to the reason it was collected and avoid claims of certainty where no information system can offer it.

Reasonable safeguards

Cardquarter Shepparton takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The steps appropriate to a request can depend on the kind of information involved and how it is being handled. While we take care in this area, no method of handling information can be guaranteed completely secure. We encourage guests to use ordinary care when deciding what to include in an enquiry or other communication with us.

A practical approach to privacy includes sharing only the details needed for the matter you are asking us to assist with.

Keeping information only as needed

We may retain personal information for as long as reasonably required for the purpose for which it was collected, our operational needs or applicable obligations. The appropriate period can differ depending on the request, the nature of the information and the circumstances in which it was provided. When information is no longer reasonably required, it may be deleted, de-identified or otherwise handled in accordance with relevant requirements, as applicable.

Access, correction and privacy choices

Request access or correction

You may contact Cardquarter Shepparton to request access to personal information we hold about you, or to seek correction of information you believe is inaccurate, incomplete or out of date. Please give us enough detail to understand the request and help us locate the relevant information, including the nature of your contact with the venue where useful. You can make a privacy request by email at [email protected] or by phone on +61 412 893 547.

Raise a privacy question or concern

If you have a question or concern about how your information has been handled, please contact the venue first. Tell us the nature of the matter and any details that may help us understand it. We will consider the matter and respond as appropriate to the circumstances. Keeping the first contact clear and focused can help us understand whether your enquiry relates to a reservation, a venue interaction or use of this website.

[email protected] +61 412 893 547

Keep your contact details current

If contact details relevant to an upcoming poker table reservation, restaurant and supper club grill booking, or private poker event enquiry change, please let us know. Current details help us communicate about the request you have made and any practical matters connected with an in-person visit. This does not create an online account or profile; it simply assists with the venue arrangement you have asked us to consider.

Cookies and website technologies

Information specifically about cookies and similar website technologies used in connection with this site is set out in our Cookie Policy. That separate policy is the appropriate place to read about those website technologies. This Privacy Policy focuses on the broader handling of personal information connected with venue reservations, enquiries and website contact.

Venue policy

Age and venue policies

For eligibility information, please read the House Age Policy. Venue policies may apply to in-person attendance and RSA is observed. This is a boundary between policy topics rather than an age-verification process: the House Age Policy provides the relevant information, while this document explains our general privacy handling.

Physical venue clarification

Cardquarter Shepparton is a physical venue in the central Shepparton CBD offering in-person poker, dining and hosted occasions. It is not an online gambling or virtual poker platform. This is the context in which reservation and enquiry information is provided: guests contact us about attending the venue, arranging a table or discussing an occasion held in person.

21 Maude Street, Shepparton VIC 3630, Australia

Policy updates

Changes to this policy

Cardquarter Shepparton may update this Privacy Policy from time to time to reflect changes in how the venue operates, how this website is used or how we handle relevant information. The current version will show its effective date on this page so you can identify the policy you are reading. We encourage you to review this policy periodically when using the website or making a reservation or enquiry, particularly if you are returning to the venue after some time.

Effective date 16 September 2026